Privacy policy

At Sleep Oasis, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your data when you visit or make a purchase through our website or related services (collectively referred to as the “Services”).

By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy.

1, Personal Information We Collect

When we say “personal information,” we mean details that identify or can reasonably be linked to you. It does not include anonymous or de-identified information.

We may collect the following categories of personal information:

• Contact Details — Name, billing and shipping address, phone number, and email address. Mobile phone number for SMS marketing (where consent is given)
• Financial Information — Credit or debit card details, payment confirmations, and transaction records.
• Account Information — Username, password, preferences, and security settings.
• Transaction Information — Items viewed, added to cart, purchased, returned, exchanged, or canceled.
• Communications — Messages or inquiries you send to us (e.g., customer support emails).
• Device Information — IP address, browser details, and device identifiers.
• Usage Information — How you interact with our website, such as navigation activity and timestamps.

2. Sources of Personal Information

We may collect personal data from the following sources:

• Directly from You — When you create an account, place an order, or contact us.
• Automatically from Your Device — Using cookies or tracking tools when you browse our website.
• From Service Providers — Third parties that support functions like shipping, payments, and analytics.
• From Partners or Affiliates — When you engage with promotions or linked platforms.

3. How We Use Your Personal Information

We use your information for the following purposes:

To Provide and Improve Our Services
• Process your orders and payments.
• Ship and deliver products.
• Manage your account and preferences.
• Handle returns, exchanges, and support inquiries.
• Customize your shopping experience.

Marketing and Promotions
• Send promotional emails, offers, and updates.
• Display relevant ads on our site and other platforms.
• Personalize recommendations based on your purchase history.

SMS Marketing

By providing your phone number and checking the SMS opt-in box at checkout or on our website, you agree to receive recurring automated marketing text messages (e.g., abandoned cart reminders, promotions, and product updates) from Sleep Oasis at the number provided. Consent is not a condition of purchase.

  • Message frequency varies based on your activity.
  • Message and data rates may apply.
  • To opt out at any time, reply STOP to any message.
  • For assistance, reply HELP or contact us at support@thesleepoasis.com.

We do not share your phone number with third parties for their own marketing purposes.

Security and Fraud Prevention
• Authenticate user accounts and secure transactions.
• Detect and prevent fraudulent or unauthorized activity.
• Maintain system and data integrity.

Customer Communication
• Respond to your questions, feedback, or complaints.
• Provide order confirmations, shipping updates, and account notices.

Legal Compliance
• Meet legal obligations and respond to official requests.
• Enforce our Terms of Service and resolve disputes.

4. How We Share Personal Information

We may share your information under specific, legitimate circumstances:

• With Shopify — Our e-commerce platform that powers Sleep Oasis.
• With Service Providers — For payment processing, IT management, shipping, and customer support.
• With Business Partners — For marketing and advertising activities.
• With Affiliates — Within our company group to improve operations.
• As Required by Law — For subpoenas, investigations, or to protect legal rights.
• During Business Transfers — Such as mergers or acquisitions.

5. Relationship with Shopify

Our Services are hosted and supported by Shopify, which helps process and store your personal information securely.

Shopify may use your data to:
• Operate and improve its services.
• Support advertising functions across merchants.
• Process personal data as an independent data controller.

To learn more, visit the Shopify Privacy Policy or the Shopify Privacy Portal for data rights requests.

6. Third-Party Websites and Links

Our website may include links to external websites or platforms.
We are not responsible for the privacy practices of these third parties.
We recommend reviewing their respective privacy policies before sharing your information.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from anyone under the legal age of majority.
If you believe your child has provided us with personal information, please contact us to request deletion.

8. Security and Data Retention

We implement appropriate security measures to protect your personal data; however, no system is 100% secure.

We retain personal information for as long as necessary to:
• Maintain your account.
• Fulfill legal obligations.
• Resolve disputes and enforce agreements.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access / Know — Request a copy of your data.
• Delete — Ask us to remove your data.
• Correct — Request corrections to inaccurate information.
• Portability — Obtain your data in a transferable format.
• Opt-Out — Decline data sharing for targeted advertising.
• Communication Preferences — Unsubscribe from marketing emails anytime, or reply STOP to opt out of SMS marketing.

If you are located in the UK or EEA, you may also:
• Object to or restrict processing for certain purposes.
• Withdraw consent where processing is based on consent.

You can exercise these rights through the links provided on our website or by contacting us directly.

10. Complaints

If you have any privacy concerns, please contact us using the details below.
Depending on your location, you may also have the right to file a complaint with your local data protection authority.

11. International Data Transfers

We may transfer and store your personal information outside your country of residence.
For transfers from the EU or UK, we rely on recognized safeguards such as Standard Contractual Clauses (SCCs) to ensure adequate protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes.
When updated, we will revise the “Last Updated” date above and post the new version on our website.

13. Contact Us

If you have questions or would like to exercise your data rights, please contact us:

📧 Email: support@thesleepoasis.com
🛍️ Store: The Sleep Oasis
📅 Effective Date: September 7, 2025