Refund policy
Refund & Warranty Policy
At The Sleep Oasis, we're dedicated to helping you sleep better with high-quality wellness products. Our refund and warranty policies are designed to be simple, transparent, and customer-friendly, ensuring a smooth experience when issues arise.
Order Cancellation Policy
We understand that circumstances can change after placing an order. Cancellation requests are accepted free of charge provided your order has not yet been processed or shipped. Since orders are typically processed within 1–3 business days, we strongly encourage you to contact us as soon as possible if you wish to cancel.
To request a cancellation, email info@thesleepoasis.com or reach us via live chat with your order number and cancellation request. Our team will confirm whether your order is still eligible for cancellation within 24 hours.
If your cancellation is approved before processing, a full refund will be issued to your original payment method within 5–7 business days. If your order has already been processed or shipped by the time your request is received, the cancellation can no longer be accommodated and the standard return process will apply instead — please refer to the 30-Day Money-Back Guarantee section below.
30-Day Money-Back Guarantee
We proudly offer a 30-day money-back guarantee on all purchases. To be eligible, a return must meet one of two conditions: the item must be defective or damaged upon arrival, or it must be completely unused and in its original condition. Refund or exchange requests must be submitted within 30 days of delivery.
We are unable to accept returns for products that have been used, opened, or are no longer in their original condition, regardless of satisfaction with results.
Eligibility Requirements
To qualify for a refund or exchange, your return must fall under one of the following:
- Defective or damaged items — Products that arrive with a manufacturing defect or are damaged in transit. Photos or supporting evidence are required.
- Unused items in original condition — Products that are completely unused, unopened, sealed, and include all original tags, packaging, and accessories.
In all cases, a valid proof of purchase (order number or receipt) is required. Personalized or custom-engraved items are not eligible for refunds but may qualify for an exchange if defective. Final sale items, clearly marked on product pages, are non-refundable under any circumstances.
How to Request a Refund or Exchange
Follow these simple steps to start your return:
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Log into Your Account — Access your order through Sleep Oasis.
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Contact Support — Email support@thesleepoasis.com or use live chat with your order number, a short description of your reason for return, and whether the item is defective or unused. Include photos if your item is defective or damaged.
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Get Approval — Our team will review your request and confirm eligibility within 24 hours. Please note that approval is contingent on the item qualifying as either defective or unused in original condition. You will receive a return authorization and instructions upon approval.
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Return the Item —
- Exchanges: Use our prepaid label (free within the US).
- Refunds: Return shipping is at your expense unless the item is defective or damaged.
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Receive Your Resolution —
- Refunds: Processed to your original payment method within 5–7 business days after we receive and inspect the item.
- Exchanges: Shipped within 2–3 business days after approval.
International Returns: For orders outside the US, return shipping costs are not covered. Please contact us to explore available options.
Refund Details
Full Refund — Applicable to items that are confirmed defective, damaged upon arrival, or returned completely unused in original condition. Processing time is 5–7 business days after receipt and inspection. Please note that original shipping fees are not refunded.
Exchange — Available for defective items or unused items returned in original condition, where a size, color, or product preference change is requested. Ships within 2–3 business days after approval. Free return shipping within the US.
Store Credit — Available for eligible unused returns where a refund is not preferred. Credit is issued immediately upon approval, carries no fees, and remains valid for 1 year.
Exclusions: Original shipping fees, duties, taxes, gift cards, and digital downloads are non-refundable.
6-Month & 1-Year Quality Warranty
We stand behind our products 100%. In the rare event you experience a manufacturing defect, we'll replace it free of charge. Warranty coverage periods vary by product — please refer to your individual product page for the applicable warranty duration, which is either 6 months or 1 year from the date of purchase.
How to Claim a Warranty Replacement:
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Contact Us — Submit your order number, a brief description of the defect, and supporting photos or videos via our contact page.
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Our Review — Our team will respond within 24 hours to confirm eligibility, verify the warranty period applicable to your product, and provide a prepaid return label (US only).
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Replacement Process — Once the defective item is received and inspected, your replacement will ship within 2–3 business days.
Limitations: This warranty covers manufacturing defects only and does not apply to normal wear and tear, misuse, or accidental damage. Replacements are limited to the same product purchased; no substitutions are available. Warranty coverage is only valid within the period specified on your product page at the time of purchase.
Frequently Asked Questions
1) What if my package is lost or damaged?
File a claim with the carrier, then contact us — we'll help resolve it promptly.
2) Can I return an opened or used product?
No. Returns are only accepted for items that are either defective/damaged upon arrival or completely unused and in original condition. Opened or used products do not qualify for a refund or exchange unless a manufacturing defect is present.
3) How long do refunds take?
Typically 5–7 business days after we receive and inspect the returned item, depending on your bank's processing time.
Our customer support team is available 24/7 via email or live chat to assist you.
Thank you for choosing The Sleep Oasis — where better sleep begins.